1. Use the Website Lawfully
You may use the website only for lawful personal shopping, order management, customer service, and related purposes. You may not use the website in a way that violates law, harms others, or interferes with normal store operations.
2. Prohibited Conduct
You may not submit false account, payment, shipping, return, or identity information; attempt unauthorized access; test or bypass security controls; upload malware; or interfere with website availability.
You may not use bots, scrapers, crawlers, automated purchasing tools, inventory hoarding tools, or other automated systems without our written permission.
You may not copy product images, listings, prices, or other website content for resale, competitive analysis, data mining, or republication without permission.
3. Fraud, Abuse, and Chargebacks
Fraudulent orders, payment abuse, repeated false claims, return abuse, coupon abuse, or misuse of promotions may lead to order cancellation, account restrictions, or refusal of service.
If you believe a payment or order problem occurred, contact support before filing duplicate claims so we can investigate and help resolve the issue.
4. Reviews and User Content
Reviews, photos, messages, and other content you submit should be honest, relevant, and respectful. Do not submit illegal, offensive, threatening, misleading, private, infringing, or promotional content.
We may moderate, remove, or refuse content that violates this policy or affects customer trust and safety.
5. Respect Support Channels
Please use customer support for genuine order, product, sizing, shipping, return, and account questions. Harassment, spam, threats, or repeated abusive messages may result in restricted support access.
6. Enforcement
If we believe this policy has been violated, we may remove content, suspend features, cancel orders, limit accounts, block access, or take other reasonable action. Serious violations may be reported to payment providers, carriers, platforms, or authorities where appropriate.
7. Reporting Problems
To report security issues, abuse, suspected fraud, or misuse of LUNORIANA content, contact support@lunoriana.com with relevant details.