1. Who We Are
LUNORIANA is a China-based online store serving customers around the world with clothing for children aged 4-12. When this policy says "LUNORIANA", "we", "us", or "our", it refers to the operator of this website and related customer support services.
Our store is intended for parents, guardians, and adult purchasers. It is not intended for children to create accounts, place orders, or submit personal information directly.
2. Information We Collect
We collect information you provide when you browse, create an account, place an order, contact support, join a mailing list, submit a review, or use sizing and checkout features.
This may include name, email address, billing and shipping address, phone number, order history, product preferences, size selections, support messages, and account login details.
Payment card numbers and wallet credentials are processed by payment providers. We do not intentionally store full card numbers on our website.
3. Information Collected Automatically
When you visit the site, we and our service providers may collect device and usage information such as IP address, browser type, device identifiers, pages viewed, referring pages, cart activity, approximate location, and cookie identifiers.
We use cookies and similar technologies to keep the cart working, remember preferences, measure traffic, prevent fraud, improve product recommendations, and understand how customers use the store.
4. How We Use Information
We use personal information to process orders, arrange delivery, provide customer support, manage returns and refunds, personalize the shopping experience, improve product quality, send service messages, and operate the website securely.
With your consent where required, we may send promotional emails about new arrivals, discounts, and store updates. You can unsubscribe from marketing emails at any time.
5. Children's Privacy
Although our products are designed for children, our website is directed to adult shoppers. We do not knowingly collect personal information directly from children under the age required by applicable law.
If you believe a child has provided personal information to us without appropriate consent, please contact support@lunoriana.com and we will take reasonable steps to delete it.
6. Sharing Information
We share information with service providers that help us operate the store, including payment processors, shipping carriers, warehouse and fulfillment partners, fraud prevention tools, analytics providers, email service providers, hosting providers, and customer support tools.
We may also share information when required by law, to protect the rights and safety of LUNORIANA, customers, or others, or in connection with a business transfer such as a merger, financing, or sale of assets.
7. International Transfers
Because LUNORIANA serves customers globally and operates from China, your information may be processed in countries or regions other than where you live. We take reasonable steps to protect information according to this policy and applicable requirements.
8. Data Retention
We keep personal information only for as long as needed for the purposes described in this policy, including order records, customer service, fraud prevention, accounting, tax, legal, and security requirements.
9. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, restrict, export, or object to certain uses of your personal information. You may also opt out of marketing emails.
To make a privacy request, contact support@lunoriana.com. We may need to verify your identity before completing the request.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at support@lunoriana.com.