1. Agreement to These Terms
By accessing the website, creating an account, placing an order, or using our services, you agree to these Terms. If you do not agree, please do not use the website.
These Terms do not limit any mandatory consumer rights that cannot be waived under the laws that apply to you.
2. Eligibility and Account Responsibility
You must be an adult or have permission from a parent or legal guardian to purchase from LUNORIANA. You are responsible for keeping account credentials secure and for all activity under your account.
Please provide current, accurate, and complete information for orders, delivery, billing, and support requests.
3. Products and Sizing
We try to display product colors, images, sizes, descriptions, materials, and prices accurately. Screens, lighting, and production batches may cause reasonable differences in color or appearance.
Children grow at different rates. Size charts and fit notes are guidance only and do not guarantee a perfect fit for every child.
4. Orders, Acceptance, and Availability
An order confirmation means we received your order; it does not guarantee acceptance. We may cancel or limit orders for reasons including unavailable inventory, pricing errors, suspected fraud, shipping restrictions, or payment issues.
If we cancel an order after payment, we will arrange a refund to the original payment method where possible.
5. Pricing, Currency, Taxes, and Duties
Prices may change without notice. The total shown at checkout may include product price, shipping, discounts, and applicable taxes where supported by the checkout system.
International orders may be subject to customs duties, import taxes, brokerage fees, or local charges. Unless the checkout states otherwise, these charges are the customer's responsibility.
6. Shipping and Delivery
Delivery estimates are not guaranteed and may be affected by holidays, customs review, carrier delays, weather, address issues, or other events outside our control.
Risk of loss passes according to the shipping terms provided at checkout and applicable law. Please contact us promptly if tracking shows a delivery problem.
7. Returns and Refunds
Returns and refunds are handled according to our Refund Policy. Please review that policy before purchasing and before sending any item back.
8. Promotions and Discounts
Discount codes, free shipping offers, gifts, and promotions may have specific rules, expiration dates, exclusions, and minimum order values. Promotions cannot be exchanged for cash unless required by law.
9. Intellectual Property
The website design, text, product photography, graphics, logos, icons, and other content are owned by LUNORIANA or licensed to us. You may not copy, reproduce, sell, scrape, or misuse them without permission.
10. Limitation of Liability
To the fullest extent permitted by law, LUNORIANA is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, products, shipping delays, or inability to use the services.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
11. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new updated date. Continued use of the website after changes means you accept the updated Terms.
12. Contact
For questions about these Terms, contact support@lunoriana.com.