After You Place Your Order
An order confirmation is sent to the email address entered at checkout. Please review the order number, items, size, colour, delivery address, and contact details carefully. If the email does not arrive, check your spam or promotions folder and confirm that the checkout email address was entered correctly.
The confirmation means we have received your order; it is not yet a shipping notice. We will prepare the order as quickly as possible, but processing time can vary with item availability, order review, weekends, holidays, and unusually busy periods.
Changes, Cancellations, and Address Corrections
If you notice a mistake, email support@lunoriana.com immediately with your order number and the correction. We will do our best to help, but orders can move into processing quickly and we cannot guarantee a change or cancellation once preparation has begun.
Please double-check apartment numbers, postal codes, and autofilled addresses before paying. After a parcel has been handed to the carrier, we may be unable to redirect it or add delivery instructions. An order returned because of an incomplete or incorrect address may need to be handled as a returned-to-sender parcel.
Shipping Cost, Destination, and Delivery Estimate
LUNORIANA offers free standard shipping on every order to destinations accepted at checkout. Checkout remains the final source for whether an address is currently supported before you complete the purchase.
Some eligible products may be fulfilled from a U.S. warehouse, with an expected total delivery window of 1–3 days. Other orders have an expected total delivery window of 7–10 days. These are good-faith estimates from order receipt to delivery, not guaranteed arrival dates.
If checkout does not accept a destination or does not show an available shipping method, please do not enter a different or incomplete address simply to continue. Contact us with the country or region and postal code so we can review what the store currently supports.
Delivery estimates are good-faith estimates rather than guaranteed arrival dates. Carrier operations, customs review, severe weather, public holidays, local disruptions, remote-area delivery, or an address issue can add time after a parcel leaves us.
International Orders, Duties, and Customs
For an international order, the parcel may be reviewed by customs in the destination country or region. Customs processing is controlled locally and can affect the delivery timeline even when the carrier is moving the parcel normally.
Unless checkout clearly states otherwise, local import duties, taxes, brokerage fees, or handling charges may be collected separately by the carrier or local authority. These charges are determined by the destination and are not the same as the shipping price shown by the store.
Shipping Confirmation and Tracking
When your order ships, we send a shipping confirmation email. When tracking is available, the message includes a tracking link or tracking number. It can take a little time after the email is sent for the carrier to record the first scan, so an initial “label created” or “not found” message does not always mean something is wrong.
Some orders may arrive in more than one parcel. If that happens, tracking details may be sent separately and one parcel may arrive before another. Please compare the items listed in each shipping message before worrying that part of the order is missing.
Delays, Missed Delivery, or No Tracking Movement
Tracking can pause between carrier facilities or while a parcel is in customs. Please first review the latest carrier message and allow the estimated delivery window to pass. The carrier may also leave instructions for another delivery attempt, a collection point, or address confirmation.
If the delivery estimate has passed with no meaningful update, email support@lunoriana.com with your order number, checkout email address, and a screenshot or description of the latest tracking status. We will review the shipment information available to us and explain the next step.
Tracking Says Delivered, but You Cannot Find the Parcel
Please check around the delivery location, building reception, parcel locker, household members, and nearby safe places, then verify the address in your order confirmation. Carriers sometimes record delivery shortly before the parcel is physically available, so a short additional wait can also help.
If the parcel is still missing, contact the carrier when possible and email us promptly with your order number and what you have already checked. We may ask for address confirmation or other information needed for a carrier review.
Returned-to-Sender Parcels
A carrier may return a parcel after unsuccessful delivery attempts, an incomplete address, refusal, non-collection, or unpaid local charges. Contact us if tracking shows “return to sender.” Once the parcel is received and reviewed, we will explain the available refund or reorder options based on the reason for return.