Contact Us
LUNORIANA Inc
Customer Support: support@lunoriana.com
General Inquiries: help@lunoriana.com
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)
Legal Entity Information
Legal Entity: LUNORIANA Inc
Registered in: Delaware, United States
Employer Identification Number (EIN): 42-3668187
For legal inquiries: support@lunoriana.com
How to Reach Us
Email support@lunoriana.com for help with sizing, product details, orders, delivery, tracking, returns, refunds, damaged items, or account questions. This is the verified customer support channel for LUNORIANA.
We do not currently publish a customer-service phone number, live chat, or walk-in return address. Please do not send a return to an address found elsewhere; contact us first so we can provide the correct instructions for an eligible request.
For Order or Delivery Help
Include the order number, the email address used at checkout, the recipient name, and a short description of what you need. For tracking help, add the tracking number and latest carrier status. For an address correction, send the complete corrected address as soon as possible.
Please do not send full card numbers, passwords, or other unnecessary sensitive information. We may ask you to confirm limited order details so we can protect your privacy before discussing an order.
For Sizing or Product Help
Send the product link or exact product name, the size and colour you are considering, and your question. For fit help, include the relevant current measurements and how you prefer clothing to fit. We cannot guarantee fit, but we can help you compare the product information more confidently.
For questions about fabric, care, or a detail shown in a photo, include the product link and a screenshot if helpful. The garment care label remains the final instruction for washing and care.
For a Wrong, Damaged, or Defective Item
Please contact us within 7 days of delivery when possible so we can review the problem promptly. Include the order number and clear, well-lit photos of the full item, the specific problem, garment or product label, packaging, and shipping label. If more than one item is involved, identify each one separately. This request period does not remove a longer mandatory right that applies in your location.
Keep the item and packaging while we review the details, and do not send the item or pay return postage before receiving instructions. This helps us understand the issue and avoid asking you to take an unnecessary step.
For a Return or Refund Question
Include the order number, item name, size or colour, quantity, reason for return, and the date you received it. If you have already been given instructions, reply in the same email thread and include the return tracking number or postage receipt when relevant.
Remember that we do not offer exchanges. We will help you return an eligible item for a refund, and you can place a separate new order for the preferred size, colour, or style.
Helping Us Help You
One complete message with the key details is usually the clearest way to begin. Please keep the subject line and reply in the same email thread so the history stays together. Sending repeated new messages about the same request can make it harder to follow the full story.
We will review your message with care. Some questions require us to check order, carrier, or product information before replying, so a thoughtful answer may take longer than an immediate acknowledgement. We appreciate your patience while we look into it properly.
Before You Contact Us
You may find an immediate answer in the Size Guide, Shipping Info, Returns & Exchanges, Track My Order, or FAQ pages. If the answer is not there, please write to us. You are never expected to solve an order problem alone.